Terms of service

Terms of Service

Effective Date: 1/15/2026

Welcome to Velossa Apparel. By accessing our website and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or jurisdiction, or that you have given consent for any minor dependents to use this site.

Velossa Apparel reserves the right to refuse service to anyone, at any time, for any reason.

2. Product Information & Availability

We make every effort to display our products accurately, including descriptions, pricing, and sizing. However, we do not guarantee that all information is error-free.

All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without notice.

3. Pricing & Payment

All prices are listed in U.S. dollars (USD) and are subject to change without notice.

Payment must be received in full at the time of purchase. Orders will not be processed or shipped until payment is successfully completed.

Velossa Apparel is not responsible for additional fees charged by your payment provider or financial institution.

4. Final Sale Policy

All purchases are final sale.

Once an order has been placed, we do not offer refunds, exchanges, cancellations, or order modifications for any reason.

By completing checkout, you acknowledge and agree to this Final Sale Policy.

5. Shipping Policy

Orders are processed within 1–5 business days, excluding weekends and holidays. Processing times may increase during high-volume periods, product launches, or sales.

Velossa Apparel ships within the United States only.

Delivery times provided by carriers are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control.

6. Lost, Stolen, or Missing Packages

Once an order has been shipped and marked as “Delivered” by the carrier, Velossa Apparel is not responsible for lost, stolen, or misdelivered packages.

If your tracking information shows “Delivered” but you have not received your order, you must file a claim directly with the shipping carrier.

Refunds or replacements will not be issued for packages marked as delivered.

7. Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are accurate at checkout.

Velossa Apparel is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer. Orders returned due to address errors may not be eligible for reshipment or refund.

8. Sizing Responsibility

All products are listed in adult sizing only (not youth).

We do not accept returns or exchanges due to incorrect sizing. Customers are responsible for reviewing sizing charts and product details prior to placing an order.

9. Chargebacks & Disputes

Filing a chargeback without first contacting Velossa Apparel may result in:

  • 🚫 Permanent restriction from future purchases

  • 📑 Dispute escalation with proof of fulfillment, shipment, and delivery

  • 💳 Further action, including referral to collections, in cases of fraudulent chargeback activity

We strongly encourage customers to contact us directly to resolve any concerns before initiating a dispute.

10. Intellectual Property

All content on this website, including but not limited to logos, designs, graphics, images, text, and branding, is the property of Velossa Apparel and may not be copied, reproduced, or used without prior written permission.

11. Limitation of Liability

Velossa Apparel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product(s) purchased.

12. Indemnification

You agree to indemnify and hold harmless Velossa Apparel from any claims, damages, or expenses arising from your violation of these Terms of Service or misuse of our products or website.

13. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

14. Changes to These Terms

Velossa Apparel reserves the right to update or modify these Terms of Service at any time without prior notice.

Changes will take effect immediately upon posting to the website. Continued use of the site constitutes acceptance of the updated terms.

15. Contact Information

If you have questions regarding these Terms of Service, please contact us:

📧 Email: apparelvelossa@gmail.com
📞 Phone: 346-503-3091

By using this website and completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms of Service.